Just sold a mattress to someone but now they want a refund, saying there’s mold. I don’t feel like it’s mold. What should I do?

Handling a customer’s claim of mold on a mattress you sold them involves a combination of good practice, clear communication, and a thorough understanding of your products and policies. By systematically approaching the issue, you can resolve conflicts amicably and maintain your business’s reputation for quality and service.